SmartPops

CRM Overview  ›  SmartPops

Every day, you’re engaging with your customers in the “moment of opportunity” — but are you capitalizing on the chance to nurture that relationship and improve profitability?

Solution

Prompt employees with customer-specific sales and service messages at your frontline, call center, or during any customer interaction with SmartPops.

Key Benefits
Provide Customer-Specific Service

Tailor your communications to each customer — whether it’s a birthday wish, an operational command to collect their email address, or white glove treatment for a profitable customer. These customized communications make every interaction feel more personal.

Enable Sales Coaching with Reports

Detailed reports from SmartPops can serve as an excellent sales coach-ing tool. Use the data from these messages to track results, identify necessary training and reward employees’ accomplishments.

Easy External Integration

SmartPops can be delivered through your external systems, making it easy to integrate the messages into your regular workflow. Trigger a message by sending it to your frontline staff while they are servicing the customer within their regular system, right at the moment of opportunity.

SmartPops in Action

“We used to have a Product of the Month which we offered to every customer. Now, we have the intelligence to offer unique messages to customers based on their specific needs. Not only have our number of referrals increased, but the quality of these referrals has resulted in closed business for our Bank.”

More Premium Features

Goal & Incentive Plans

Track and reward employees for measurable sales goals. View results daily. Whether it’s your plan or a plan that we create, we can automate the process for your organization.

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Marketing Automation

Mine your 360 View customer data and easily generate lists to direct your next successful onboarding campaign, direct mail, cross-sell, and more, and then track your results.

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Customer Profitability

Quickly know the value of your accounts and household relationships. See customer ranking, trends, and month-to-date profitability.

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