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Software Support Specialist

Job Description

Software company seeking candidates for a installation and support position. Candidate should have excellent computer skills specifically related to the Microsoft suite of products and operating systems. Must work well with people, have a good phone presence, superior documentation skills, and be well organized. Experience with SQL/Access databases, .NET technology, and Quality Control a plus.


  • Use the 360 View CRM software to track and record all user interactions
  • Provide telephone, email, and remote diagnostic technical support for the 360 View software
  • Create and maintain documentation as it relates to the department / support of 360 View users.
  • Work with the other support team members to further develop processes that will benefit the support of 360 View users.
  • Perform  software installations of the 360 View software on remote servers
  • Perform software upgrades of the 360 View software on remote servers