360 View is the growth platform developed for banks and credit unions, providing all the tools necessary to maximize your team’s performance.
Personal Relationships, Enhanced by Technology
Demonstrating that you can understand — and meet — customers’ specific needs is critical. Empower organizational growth by providing a richer relational experience.
As the demand for personalized service continues to increase, banks must harness their customer data to meet that demand. One of the best ways to communicate to your customers that you know them and understand their needs is to recommend the right products at the right time. To grow, banks need a place where every customer touchpoint is logged in real-time.
- Get a 360-degree view – see relationships, products and services, profitability, and more
- Manage unlimited relationship types such as vendors and employees
- Track all customer touchpoints
- Leverage the power of personalized dashboards
- Build custom workflows
- Create and track pipelines and referrals according to your organization’s standards
- Manage and resolve service requests according to your organization’s standards
- Track loan past dues
- Enjoy robust reporting
Scalable Personalized Communication
You need the ability to scale personalized outreach throughout the customer life cycle. Promote customer retention and grow relationships through targeted marketing communications.
Tailoring interactions communications to each customer’s specific profile is vital to retaining and growing those relationships. Marketing messages, prompted during frontline interactions and through automated email campaigns, empower effective cross-selling by using data-driven automation to identify what products or services to offer your customer.
- Easily mine your customer data and create lead lists
- Automate your onboarding process
- Effectively cross-sell the right product to the right person at the right time
- Segment customers to personalize marketing efforts and messaging
- Automate touchpoints to help bankers stay in touch with their customers
- Create your own marketing campaigns and report on successes
- Prompt employees with customer-specific messages with SmartPops™
Goals & Incentives
Motivate Employees to Empower Sales Efforts
Attracting, retaining, and empowering motivated employees is essential to growing your financial institution. With 360 View, you can track and reward employees for achieving their sales goals.
Goals & Incentives
Banks are realizing the value of incentive plans for attracting and retaining motivated employees. By automating the process of tracking employee goals and incentives, both employees and their supervisors will have access to timely information that helps enact behavioral change and achieve organizational goals.
- Track and reward employees for measurable goals
- See results daily
- View available payouts through employee scorecards
- Customize your own plan or let us create a plan specific to your organization
Understand & Grow Your Customer Relationships
Your team needs a clear and comprehensive view of relationships and profitability to be equipped to win client trust and maximize cross-sell opportunities. Give them the power to see the value of accounts and strategic steps to grow strong relationships.
Between core banking and ancillary systems, most banks struggle to see the full view of the customer that would reveal profitability and inform growth strategies. Banks need insight into the entire relationship with the customer and their overall profitability to drive effective customer service, sales efforts, and organizational growth.
- Quickly know the value of your accounts and household relationships
- See customer ranking, trends, and month-to-date profitability
- Beyond just the customer’s account balance, see true account profitability
- Get hard costs import from account and soft cost allocations
- Know that data is based on your cost to do business, not an industry standard
- See a customer’s value over time
- Create retention programs around your best customers
- Build growth programs to develop your unprofitable customers
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